At iServe Residential Lending, we’re redefining the home loan industry through people, process and systems committed to delivering the fastest home loans anywhere.
Whether you’re purchasing or refinancing, the home financing process doesn't have to be stressful. We’re committed to closing your mortgage loan quickly and efficiently so you can enjoy the benefits of being a homeowner.
The loan file represents a series of relationships, all dependent upon how the loan process is fulfilled by iServe Residential Lending. Most important, our actions have a direct effect upon the lives of borrowers. In most cases it is their first experience in the home buying or refinancing process. Regardless, it is a defining moment in their lives, in which iServe participates as a critical link.
In our business, customer service must be more than a checklist of daily activities. It should be evidenced as a mindset – a corporate culture that recognizes the dynamics of the products we sell, understanding our actions, the need of borrowers and the role of iServe employees.
We keep these concepts in mind as we work on housing loans and deliver information. It’s more than a customer relationship. It’s a partnership. We treat our clients with the same level of service, respect and professionalism that we expect when we are the customer. We never forget there is a borrower at the end of very transaction.
“We are confident that our ability to close loans faster, more efficiently and with greater flexibility than our competitors will serve the community well.”
RALPH DELLCAMERA, CHAIRMAN